↑ Return to Crisis Services


When you’ve been exposed to trauma on the job . . .

Critical Incident Stress Management Team

The Critical Incident Stress Management Team (CISM) is a partnership between mental health and emergency personnel, to aid emergency and other high-risk workers who have been exposed to trauma on the job. CISM helps workers to recover from the
experience, return to daily life, and avoid the long-term effects of traumatic stress.


The Erie County CISM Team provides:

Pre-Crisis Preparation and Consultation – educational programs including team building, stress management, critical incident stress, disaster response, etc.

Large Group Briefings/Demobilizations – education on stress reactions and coping techniques may be provided to groups indirectly exposed to traumatic events.

1:1 Individual Crisis Intervention – one-on-one intervention and information may be provided.

Debriefings (CISD) – a group meeting/discussion about a critical incident designed to lessen the impact of the event and promote recovery. They are held by a specially trained team and take place 1 to 14 days after the event.

Defusings – a small group meeting after a critical incident. It is a shortened version of CISD and takes place as early as possible after the event (usually 3 to 8 hours).

Family and Organizational Support – a variety of services can be tailored for significant others of those who have experienced a critical incident or for the organizations they belong to.

Follow-up Services/Referrals – this includes phone calls, station visits, one-on-one services, referrals and any other needed programs.

Call the Erie County CISM Team at (814) 451-2322.



When you need emotional support after a disaster . . .

Disaster Crisis Outreach Referral Team

The Disaster Crisis Outreach Referral Team (DCORT) is a team of specially trained volunteers whose main concern is the support of primary victims of disasters. DCORT assists these victims in coping with the emotional impact of the events and also helps them meet their basic needs by providing referrals and information. DCORT activities include:

Supportive Listening – one-on-one support and crisis counseling with disaster victims.

Education – help victims to learn ways to manage their reactions and find ways to take care of themselves and recover from the disaster.

Action Planning – help disaster victims to determine their priorities and develop a plan of action to reorganize their lives.

Information & Referral – provide information and referrals on disaster assistance and human service resources.

Emergency Preparedness – coordinate with other emergency management agencies in cooperative drills, training and planning for statewide disasters.

Requests for any of these services can be made 24-hours-a-day, 7-days-a-week by calling the Erie County CISM Team at (814) 451-2322.

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