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Crisis Services

Our organization was started in 1993 with a commitment to provide quality behavioral healthcare to residents of Erie County. Since that time, Crisis Services has grown to meet the needs of many diverse groups who face many different challenges. In this brochure, you will find help in six core areas:

• Warm Line
• Critical Incident Stress Management (CISM)
• SAFELine
• Crisis Services Acute Need and Diversion Service (CSANDS)
• Crisis 24/7/365
• Crisis Residential

Please take the time to identify what services may be of help to you when the time comes.

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When you’ve been exposed to trauma on the job . . . Critical Incident Stress Management Team The Critical Incident Stress Management Team (CISM) is a partnership between mental health and emergency personnel, to aid emergency and other high-risk workers who have been exposed to trauma on the job. CISM helps workers to recover from …

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Crisis Center

When you’re experiencing a crisis such as depression, anxiety, thoughts of suicide, . . . Crisis Center Call 456-2014 or 1-800-300-9558 if you are experiencing any of the following examples of a crisis: • Thoughts of suicide • Uncomfortable symptoms of mental illness • Bereavement • Situational stressors (financial, job loss, homelessness) • Relationship difficulties …

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Crisis Residential Unit

When you need a healing, restful environment . . . Safe Harbor Behavioral Health’s Crisis Residential Unit is a new community alternative to an inpatient mental health hospitalization. The Crisis Residential Unit is a voluntary program for adults who are experiencing a mental health emergency. Any person experiencing a mental health crisis will have the …

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When the crisis situation could lead to something more serious . . .   Crisis Services Acute Need & Diversion Services Crisis Services Acute Need and Diversion Services (CSANDS) is a 30-day program that includes crisis follow up services, therapy, and medication management. The program is designed for clients whose needs cannot be met in …

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SAFELine is the first of its kind in the region because it provides 24/7/365 live support to kids and teens.   The Problem: Bullying is estimated to affect as many as 30% of all school students. • Many victims of bullying don’t come forward because they fear revenge from the person who is bullying them. …

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Training Resources

Crisis Services can provide training to other agencies with community expertise and technical assistance . . . • Risk Assessment and Suicide Prevention including ASIST – Applied Suicide Intervention Skills Training • Mental Health Law and Procedures for Erie County • Community Safety • Serious Mental Illness • Stress Management • Safety Planning and Procedure …

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Warm Line

When you just need to talk . . . We all have times when you just need to talk to someone, let off some steam, or sort through your day. We’ll listen and/or help you brainstormsolutions to your problems. When you call the Warm Line, you will talk to a peer. We understand how you’re …

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